Privacy Policy

Last updated: 05-03-2025

This privacy policy describes how Grant and Ellis (“the website”, “we”, “our” or “us”) collects, uses and shares personal information when you visit ethn.fr (the “website”), use our services, make a purchase or otherwise interact with us in connection with the website (collectively, the “services”). In this privacy policy, “you” and “your” refer to you as a user of the services, whether you are a customer, a visitor to the website, or another person whose information we have collected under this privacy policy.

Please read this privacy policy carefully.

Changes to the privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the website, update the “last updated” date and take any additional steps required by law.

How we collect and use your personal data

In order to provide the services, we collect the information described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights and the rights of our users or others.

What personal information do we collect?

The types of personal information we receive about you depends on how you interact with our website and use our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or is capable of being associated with you. The specific categories and types of personal information we collect are described below.

Information we receive directly from you

The information you provide to us directly through our services may include

Your contact details, including your name, address, telephone number and email address.
Order details, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
Account information, including your username, password, security questions and other information used for account security.
Customer service data, including data you provide in your communications with us, for example when you send a message through the services.

Some features of the services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but then you may not be able to access or use certain features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the services (“usage data”). To do this, we may use cookies, pixels and similar technologies (“cookies”).

Usage data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the services.

Receiving information from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our website and Services, such as Shopify.
Our payment providers who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, fulfill your orders and provide the products or services you have requested in order to fulfill our agreement with you.
When you visit our website, open or click on emails we send you, or interact with our services or our advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. See also the section below on third-party websites and links.

How we use your personal data

Provision of products and services

We use your personal data to provide you with services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications relating to your account, your purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges, and other functions and facilities related to your account. We may also enhance your shopping experience by allowing Shopify to associate your account with other Shopify services that you may use. In this case, Shopify processes your data in accordance with its privacy policy and consumer protection policy.

Marketing and advertising

We may use your personal data for marketing and promotional purposes, such as sending marketing and promotional messages by email, SMS or post and displaying advertisements for products or services. This may include using your personal data to better tailor the services and advertisements on our website and other websites to your needs. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.

Security and fraud prevention

We use your personal data to detect, investigate or take measures against potentially fraudulent, illegal or malicious activities. If you choose to use the services and open an account, you are responsible for the security of your login details. We strongly recommend that you do not share your username, password or other login details with third parties. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers under Article 6(1)(f) of the GDPR.

Communication with you and service improvement

We use your personal data to provide customer support and improve our services. This is in our legitimate interest so that we can respond to your requests, provide efficient services and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies on our website

Like many websites, we use cookies on our website. Specific information about the cookies we use to manage our store via Shopify is available at the following address: https://www.shopify.com/legal/cookies.

We use cookies to manage and improve our website and services (including storing your actions and preferences), to perform analyses and to better understand how users interact with the services (in our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better personalize the services, products and advertising on our website and other websites.

Most browsers accept cookies by default. However, you can configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies can affect your user experience and cause some services, including some general features and functionalities, to not function correctly or to no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal information

In certain circumstances, we may share your personal information with third parties for the performance of a contract, for legitimate purposes and for other reasons in accordance with this privacy policy. These circumstances may include

With suppliers or other third parties providing services on our behalf (e.g. IT administration, payment processing, data analysis, customer support, cloud storage, order processing and shipping).
With sales and marketing partners to provide you with services and show you advertisements. Our sales and marketing partners use your data in accordance with their own privacy policies.
If you ask us or authorize us to share certain data with third parties, for example to send you products or through your use of social media widgets or login integrations, this is done with your consent.
With our subsidiaries or within our group, in our legitimate interest in running a successful business.
In the context of a commercial transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the sections “How we collect and use your personal information” and “How we share personal information”:

Category Recipients

Identification information such as basic contact details and certain order and account information
Commercial information such as information relating to orders, purchases and customer support
Internet or other similar network activity, such as usage data
Geolocation data, such as locations determined by IP address or other technical means

Suppliers and third parties providing services on our behalf (such as Internet service providers, payment processing companies, fulfillment partners, customer support partners, and data analytics providers).
Business and marketing partners
affiliated companies.

We do not use or disclose your personal data without your consent or to draw conclusions about you.

With your consent, we share your personal data to carry out advertising and marketing activities, as follows.

Websites and links to third parties

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or operated by us, you should read their privacy and security policies and their other terms and conditions. We do not guarantee or accept any responsibility for the privacy or security of these websites, including the accuracy, completeness or reliability of the information there.

Information that you make available in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of these platforms, without restriction as to how we or third parties use this information. The inclusion of these links does not automatically constitute an endorsement of the content of these platforms or their owners or operators, unless otherwise stated in the services.

Data relating to children

The services are not intended for use by children and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact details below to request the deletion of this data.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal data of persons under the age of 16 (as those terms are defined under applicable law).

Security and storage of your data

Please note that no security measures are perfect or impenetrable and that we cannot guarantee “perfect security”. In addition, the information you send us may not be secure during transmission. We advise you not to use unsecured channels to provide us with sensitive or confidential information.

How long we retain your personal information depends on a variety of factors such as whether we need the information to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights described below with respect to your personal information. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may refuse your request to the extent permitted by law.

Right of access/information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
Right to erasure: You may have the right to request that the personal data we hold about you be deleted.
Right of rectification: You may have the right to request the correction of incorrect personal data that we hold about you.
Right to data portability: You may have the right to receive a copy of the personal data that we hold about you and, in certain circumstances, to request that this data be transferred to a third party.
Right to object to sale, sharing, or targeted advertising: you may have the right to ask us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable data protection laws. Note: if you visit our website with the “Global Privacy Control” opt-out preference enabled, depending on your location, we will automatically treat this as a request to opt out of “selling” or “sharing” information for the device and browser you use to visit the website.
Restriction of processing: you may have the right to ask us to stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to object: if we reject your request, you may have the right to appeal our decision. You can do this by responding directly to our refusal.
Managing your communication preferences: We may send you marketing emails, and you may unsubscribe at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-marketing emails, such as emails about your account or your orders.

You can exercise these rights as indicated on our website or by contacting us using the details below.

We will not discriminate against you if you exercise any of these rights. To verify your identity, we may need to ask you for information, such as your email address or account details, before providing a substantive response to your request. Under applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we must receive proof that you have authorized him or her to act on your behalf and we may need to verify your identity directly with us. We will respond to your request within the time limits set forth in applicable law.

Complaints

If you have any complaints regarding the way we process your personal data, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the details below or by lodging a complaint with your local data protection authority.

For the European Economic Area (EEA), you will find a list of data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal data outside your country of residence. Your personal data is also processed by employees, external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts from the competent UK authority, unless the data is transferred to a country offering an adequate level of protection.

Company information

Website name: Grant and Ellis
Address: Zeemanstraat 45H, 1506CT Zaandam, Holland
Email: support@grantandellis.com
Contact form: here
Telephone number: +31 685705155
Company number: 96163976
VAT number: NL005192210B30

Customer service opening hours:
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10:00 - 16:00