Terms of Service

This website is operated by Grant and Ellis. Throughout the site, the terms “we”, “us”, “our” and “company” refer to Grant and Ellis. Grant and Ellis offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you agree to our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including additional terms and policies referenced herein and/or available by hyperlink. These terms of use apply to all users of the website, including, but not limited to, users who are browsers, suppliers, customers, vendors and/or content creators.

Please read these terms of use carefully before accessing or using our website. By visiting or using any part of the website, you agree to these terms of use. If you do not agree to all of the terms of this agreement, you may not visit the website or use the services. If these terms of use are considered an offer, acceptance is expressly limited to these terms of use.

New features or tools added to the current store are also subject to the terms of use. The current version of the terms of use can be viewed at any time on this page. We reserve the right to update, modify or replace any part of these terms of use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for any changes. Your continued use of the website following the posting of changes will mean that you accept those changes.

Our shop is hosted by Shopify Inc, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By accepting these terms of use, you confirm that you are of legal age in the state or province in which you live, or that you are of legal age in the state or province in which you live, and that you have given us permission to authorize underage family members to use this website.

You must not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses or any other code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse services at any time and without reason.

You acknowledge that your content (with the exception of credit card data) may be transmitted in unencrypted form and that (a) transfers on different networks and (b) modifications to respond to and adapt to the technical requirements of the networks or connection devices may be necessary. Credit card data is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, the use of the service or access to the service or any contact on the website where the service is offered, without our express written consent.

The headings used in this agreement are for convenience only and do not limit these terms and conditions or have any other effect.

ARTICLE 1 - DEFINITIONS.

The following definitions apply to these conditions:

Withdrawal period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or commercial activity and who enters into a distance contract with an entrepreneur;

Date: 05-03-2025

Transaction of duration: distance contract covering a series of products and/or services for which the delivery and/or purchase obligation is spread over a period of time;

Durable medium: any means allowing the consumer or entrepreneur to store information addressed directly to him in a way that allows future consultation and reproduction without alteration of the stored information.

Right of withdrawal: the possibility for the consumer to cancel the distance contract during the cooling-off period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract whereby use is made of a system organized by the entrepreneur for the distance selling of products and/or services, and whereby one or more distance communication techniques are used for the conclusion of the contract;

Distance communication technique: means that can be used to conclude an agreement, without the consumer and trader being simultaneously present in the same room.

General terms and conditions: the trader's current general terms and conditions.

ARTICLE 2 - TRADER'S IDENTITY

Website name: Grant and Ellis
Address: Zeemanstraat 45H, 1506CT Zaandam, Holland
Email: support@grantandellis.com
Telephone number: +31 685705155
Company number: 96163976
VAT number: NL005192210B30

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be consulted at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored on a durable data carrier. If this is not possible, before the contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that, at the consumer's request, they will be sent free of charge electronically or otherwise.

Insofar as specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may always invoke the most favorable provision in the event of conflicting general terms and conditions.

If one or more provisions of these general terms and conditions are fully or partially invalid or likely to be declared invalid, the contract and these general terms and conditions shall otherwise remain in force and the provision in question shall be promptly replaced, by mutual agreement, by a provision that most closely approximates the original intention.

Situational provisions that are not governed by these general terms and conditions shall be evaluated according to the “spirit” of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our general terms and conditions must be clarified in accordance with the “spirit” of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is subject to special conditions, this will be clearly stated in the offer.

The offer is not binding. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly evaluate the offer. If the entrepreneur uses images, these accurately represent the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot constitute a reason for compensation or termination of the agreement. The product images are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products.

Each offer contains information that makes it clear to the consumer what the rights and obligations are in connection with accepting the offer. This concerns in particular

The price, excluding import duties and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier services will apply the special regulations for postal and courier services to the import. These regulations apply when goods are imported into the destination country of the EU, which is also the case here. The postal and/or courier service will charge VAT (possibly at the same time as the invoiced import costs) to the recipient of the goods;
any shipping costs;
the way in which the contract is formed and the necessary actions;
the application or non-application of the right of withdrawal
the method of payment, delivery and performance of the contract
the period for accepting the offer or the period for which the trader guarantees the price;
the tariff for distance communication if the costs of using the means of distance communication are calculated other than at the usual tariff for the means of communication used;
any archiving of the contract after its conclusion and the manner in which the consumer can access it;
the manner in which the consumer can check and, if necessary, correct the information provided in the context of the contract before it becomes final;
any language other than Dutch in which the contract can be concluded;
the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a long-term transaction.

Optional: available sizes, colors and materials.

ARTICLE 5 - THE AGREEMENT

Subject to the provisions of Article 4, the contract is concluded when the consumer accepts the offer and fulfills the conditions set out therein.

If the consumer has accepted the offer electronically, the company shall immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the company, the consumer may rescind the agreement.

If the contract is concluded electronically, the company shall take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the company will observe appropriate security measures.

The company may, within the limits of the legal framework, verify whether the consumer can meet his payment obligations, as well as all the circumstances and factors that are important for a responsible conclusion of the agreement. If, based on this investigation, the company has justified reasons for not entering into the agreement, it has the right to reject an order or a request with justification or to impose special conditions for execution.

Upon delivery of the product or service, the company shall communicate the following information in writing or in such a way that the consumer can store it on a durable data carrier:

The visiting address of the branch of the company to which the consumer can address his complaints;
The conditions and manner in which the consumer can exercise his right of withdrawal or a clear notification indicating that the right of withdrawal is excluded;
Information on existing guarantees and after-sales service;
The data referred to in Article 4, paragraph 3, of these general terms and conditions, unless the entrepreneur has already provided this data to the consumer prior to the execution of the agreement;
The conditions for terminating the contract if it has a duration of more than one year or an indefinite duration.

In the case of a long-term contract, the provision of the preceding paragraph only applies to the first delivery.

Each contract is concluded subject to sufficient availability of the products concerned.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option of canceling the contract without giving any reason within 30 days. This cooling-off period begins on the day after the product is received by the consumer or a representative designated by the consumer and known to the latter.

During the cooling-off period, the consumer must handle the product and its packaging with care. He may only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he exercises his right of withdrawal, he must return the product to the trader with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise his right of withdrawal, he is required to inform the company within 14 days of receiving the product. The notification must be made in writing or by email. After informing the company of his decision to exercise his right of withdrawal, the consumer must return the product within 14 days. The consumer must be able to prove that the goods delivered were returned on time, for example by means of proof of shipment.

If the customer has not indicated his withdrawal within the deadlines mentioned in paragraphs 2 and 3 or has not returned the product to the company, the sale is binding.

ARTICLE 7 - CANCELLATION FEES

If the consumer exercises his right of withdrawal, the return costs are at his expense.

If the consumer has paid an amount, the Company will refund this amount as soon as possible, but no later than 10 days after the withdrawal, provided that the Product has already been received by the Online Shop or that clear proof of the complete return can be provided.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The company may exclude the right of withdrawal for the products described in Articles 2 and 3. The exclusion of the right of withdrawal only applies if the Company has clearly stated this in the offer, at least in good time before the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products

that have been created by the company in accordance with the consumer's specifications
that are personalized
that cannot be returned due to their nature
that can quickly become defective or obsolete
whose price is subject to fluctuations in the financial markets over which the company has no influence;
for single issues of newspapers and magazines;
for audio and video recordings and computer software whose seal the consumer has opened;
for hygiene products whose seal has been broken by the consumer.

Exclusion from the right of withdrawal is only possible for services

concerning accommodation, transportation, catering or leisure activities on a specific date or within a specific period
if delivery has begun with the explicit consent of the consumer before the withdrawal period has expired;
with regard to betting and lotteries.

ARTICLE 9 - PRICES

I reserve the right to modify the prices of products and/or services offered during the period of validity of the offer, particularly in line with changes in VAT rates.

Contrary to the previous paragraph, the company may offer products or services with variable prices linked to fluctuations in the financial market and over which the company has no control. This link with fluctuations and the fact that the prices indicated are indicative prices must be mentioned in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they result from legal provisions.

Price increases after 3 months of the conclusion of the agreement are only permitted if they result from legal or regulatory provisions.

they result from legal or regulatory provisions; or
the consumer has the right to terminate the contract from the day of the price increase.

In accordance with Article 5, paragraph 1 of the VAT Act of 1968, the place of delivery is in the country where transportation begins. In this case, delivery takes place outside the EU. Therefore, the postal or courier service will charge the recipient for import VAT and customs duties. As a result, no VAT will be charged to the company.

All prices are subject to printing and typing errors. The company declines all responsibility for the consequences of printing and typing errors. In the event of a printing or typing error, the company is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - COMPLIANCE AND GUARANTEE

The company guarantees that the products and/or services comply with the contract, the specifications mentioned in the offer, the reasonable requirements of quality and/or usability and the legal and/or regulatory provisions applicable at the time of the conclusion of the contract. If agreed, the company also guarantees that the product is suitable for other than normal use.

A guarantee provided by the company, the manufacturer or the importer does not affect the legal rights and claims that the consumer can assert against the company on the basis of the agreement.

Any defective or incorrectly delivered product must be reported in writing to the company within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The company's warranty period corresponds to the manufacturer's warranty period. However, the company is never responsible for the final suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if

The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or treated incorrectly or contrary to the instructions and/or packaging of the entrepreneur;
The defect is wholly or partly due to government regulations concerning the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND EXECUTION

The company will take the greatest care in receiving and executing product orders.

The delivery address is the one that the consumer has communicated to the company.

Subject to the provisions of Article 4 of these general terms and conditions, the company will fulfill accepted orders as quickly as possible, but at the latest within 30 days following the order, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after the order was placed. In this case, the consumer has the right to terminate the contract free of charge and to claim any damages.

In the event of termination in accordance with the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, the company will endeavor to provide a replacement item. At the latest upon delivery, it will be indicated in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement products. The costs of any right of withdrawal are borne by the company.

The company bears the risk of damage and/or loss of the products until the moment of delivery to the consumer or to a previously designated and known representative, unless otherwise agreed.

ARTICLE 12 - FIRM AGREEMENTS: DURATION, CANCELLATION AND RENEWAL

Cancellation

The consumer may cancel an open-ended contract concluded for the regular supply of products (including electricity) or services at any time, subject to the agreed cancellation conditions and a maximum notice period of one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at any time upon the expiry of the agreed term, subject to the agreed termination conditions and a notice period not exceeding one month.

The consumer may terminate the contracts mentioned in the preceding paragraphs:

at any time, without being limited to termination at a specific time or for a specific period;
At least in the same way as they were concluded;
always with the same notice period as the entrepreneur has set for himself.

Extension

A fixed-term contract concluded for the regular supply of products (including electricity) or services may not be extended or renewed by tacit agreement.

Subject to the previous paragraph, a fixed-term contract concluded for the regular supply of daily newspapers and magazines and periodicals may be tacitly renewed for a fixed term not exceeding three months, it being understood that the consumer may terminate the renewed contract towards the end of the renewal period with a notice period not exceeding one month.

A fixed-term contract for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate the contract at any time with a notice period not exceeding one month, and a notice period not exceeding three months applies if the contract is for the regular delivery of daily newspapers and magazines, or weekly newspapers and magazines less than once a month.

A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines (trial or introductory subscription) is not automatically continued and ends at the end of the trial or introductory period.

Duration of the contract

If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period of no more than one month, unless the reasonableness and fairness dictate that termination before the end of the agreed duration is not possible.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days following the start of the notice period, in accordance with Article 6, paragraph 1. In the case of a service contract, this period begins to run after the consumer has received confirmation of the contract.

The consumer is required to immediately inform the company of any errors in the payment details provided or communicated.

In the event of non-payment by the consumer, the company is authorized, subject to legal restrictions, to invoice the consumer for the previously communicated costs.

ARTICLE 14 - COMPLAINT PROCESSING

Complaints relating to the execution of the contract must be submitted to the company within 7 days of the consumer discovering the defects.

Complaints submitted to the company shall be processed within 14 days of the date of receipt. If a complaint requires a longer processing time, the company shall respond within 14 days with an acknowledgement of receipt and an indication of the date on which the consumer can expect to receive a more detailed response.

If the complaint cannot be resolved jointly, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the company, unless otherwise indicated by the company in writing.

If a complaint is deemed justified, the company will replace or repair the delivered products free of charge, at its discretion.

ARTICLE 15 - DISPUTES

The contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law, even if the consumer lives abroad.

ARTICLE 16 - PERSONAL DATA

Our privacy policy applies to the transfer of personal data via the shop. Please read our privacy policy.

ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS

The information on our website or in the Service may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if, at any time and without prior notice (even after you have placed your order), the information contained in the service or on any linked website is incorrect.

We are under no obligation to update, modify or clarify the information contained in the service or on any linked website.

Company information

Name of site: Grant and Ellis
Address: Zeemanstraat 45H, 1506CT Zaandam, Holland
Email:support@grantandellis.com
Contact form: here
Telephone number:+31 685705155
Company number: 96163976
VAT number: NL005192210B30

Customer service opening hours:

Monday to Friday: 09:00 - 17:00
Saturday and Sunday:10:00 - 16:00